Signing in to the portal
Open portal.shuleone.co.ke.
Two ways in
Section titled “Two ways in”Username or email and password. Use the details your school gave you. Your username may be your admission number rather than an email address.
Continue with Google. Works if the email your school has on your record is a Google account. Choose the account and you are in.
Google sign-in matches on the email address. If the school has one address for you and you sign in with a different Google account, the portal will not find you — it does not create a new account. Ask the school to correct the email on your record.
The first time
Section titled “The first time”Your school creates your account from your admission record, so you do not sign yourself up. If you have never been given details, ask your class teacher or the school office rather than trying to register.
Change the password you were given to one only you know, from your profile menu.
Staying signed in
Section titled “Staying signed in”You stay signed in on your own device between sessions, so you do not have to type your password every day.
On a school or library computer, always use Log out when you finish. Closing the tab leaves your account open for whoever sits down next — including your work, your marks and your messages.
When it does not work
Section titled “When it does not work”| What happens | What to do |
|---|---|
| “Invalid credentials” | Check for a space at the end and for caps lock. Passwords are case-sensitive. |
| Google sends you back to the start | The Google address is not the one on your school record. Ask the school. |
| You sign in but there is nothing there | Your class has not been given any quests yet. Ask your teacher. |
| The portal looks wrong for your age | Your date of birth on the school record needs correcting — see tiers. |
| You have forgotten your password | Use Forgot password, or ask the school office to reset it. |
Nobody at the school or at ShuleOne needs your password. If someone asks you for it, including in a message that looks official, do not give it to them.
Using it on a phone
Section titled “Using it on a phone”There is an app: ShuleOne Connect, on Google Play and the App Store. Learners get their own version of it — quests, code, games, lessons, assignments and progress — and it can notify you when something is due. See the app guide.
Do not install ShuleOne Admin by mistake; that one is for school staff.
The portal also works fine in a phone browser without installing anything. Some activities — drawing, tracing, dragging — are easier with a touchscreen than a mouse, so a phone or tablet is often the better device for the younger tiers.
Videos use data. On a limited bundle, do the reading and the questions on data and save the videos for when you are on Wi-Fi.